Our pricing has not changed in 5 years. We would say 99% of customers book devices in for a diagnosis. It allows us to do a thorough check of the Machine. It is always best to book a device in for a diagnosis in situations where we do not know what has gone wrong and what we need to do to repair it.
When you book a device in for a diagnosis, your commitment is just for the diagnosis fee – as published below. Once we complete the diagnosis, we will present our findings with solutions and prices. You will then decide if you wish to move forward and have the repair done. If you move forward, you pay the price quoted to you, and the diagnosis fee gets cancelled. However, if you decide not to go ahead with the repair for any reason, you pay the diagnosis fee and take your device.
We can give you an exact cost for repair in situations where it is apparent to you or us what needs to done to get the device working again, e.g. hard-disk needs replacing or the screen needs replacing because it is damaged. In situations like this, if you email us the Mac serial number, we can typically get a price for you within an hour.
We feel the above pricing system keeps things clear and transparent from the beginning. We steer away from gimmicks to do with pricing, as we have seen less reputable repair services offer below cost, and find issues where none exist.