To ensure the quality of our repairs, we need access to your device for thorough testing. If you choose not to provide your password or cannot remember it, please take a moment to read the following information on how this may affect our ability to test your device.
When we repair your device, conducting a full test is crucial to ensure everything is functioning as expected. If you’re unable or prefer not to provide your password, we completely respect your decision. However, this does limit our ability to carry out a comprehensive test on the repairs we’ve completed.
We understand the importance of your privacy, and you’re entirely within your rights to withhold your password. If you’d rather handle the testing yourself, that’s perfectly fine. However, we kindly ask you to consider that without full access, we can only perform basic tests, which may not identify all potential issues.
Testing repaired devices is a standard practice followed by all reputable repair services, from large companies like Apple to smaller specialists like ourselves. For example, Apple often performs a factory reset for certain repairs, meaning they expect customers to restore their data from a backup.
For us to fully test components such as the screen, camera, and Wi-Fi, we need access to the device. Rest assured, we have no interest in your personal data and we take your privacy seriously. To help maintain your privacy, we suggest setting up a temporary or guest account for testing purposes, which can be easily removed afterwards.
If you choose not to provide access, we will still perform basic checks, ensuring the screen, trackpad, and keyboard are working. However, without logging in, we cannot conduct the more detailed tests necessary to guarantee the repair’s success. Should any issues arise later that were not identified due to limited testing, additional labour charges may apply to rectify the problem. This is to cover the cost of returning the device, reopening it, and performing additional tests or repairs. We aim to avoid these extra charges, as we know this can be frustrating for our customers, and it’s not something we want either.
We appreciate that some customers prefer to test the device themselves once they receive it. However, allowing us to perform these tests before returning the device ensures any potential issues are resolved straight away, saving time and avoiding the inconvenience of a return visit.
Ultimately, the choice is yours, and we will respect your decision. If you’re comfortable with the small risks involved in limited testing, we are happy to proceed. Our goal is to be transparent about both the benefits of full testing and the potential downsides of opting out.
If you have any questions or need further clarification, please don’t hesitate to get in touch with us. We’re here to help.
You’ve come to the right place. We do NOT claim to be the cheapest computer repair service in London. Because we are definitely NOT. We do not do gimmicks or make exaggerated promises. We provide high-quality repairs that are good value for money (repairs that last). Look around our website and you see that we have 9+ years of reviews on Google and TrustPilot which should tell you we are a business with integrity. We have consistently worked on providing an excellent service to our customers year-on-year.
