Reviews
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Customer Testimonials and Reviews
We live by our reputation. Read the customer reviews below to get an idea of what we are about. You can view originals of these reviews by clicking on the Google and Trust Pilot images below.
I had a fantastic positive experience with this service. Ryan was extremely helpful and acted with promptness. I tried many things do sort the problem with my laptop and I thought there was no solution around, and he was able to sort it in an afternoon. He was prompt with his responses and quick with the job. The price was really reasonable too in comparison with other services looked into. I can’t recommend it enough.
Claudia Melli
Efficient, down to earth surgery for mac’s. Ryan is great and keeps you incredibly well posted with the ‘treatment journey’
Gill Brown
great service , very helpful and really well priced , can highly recommend
Andrew Long
Brilliant thoughtful advice
Ryan was absolutely brilliant. I had a million questions about my MacBook Pro 13” mid 2012 model running super slow. Ryan had all the answers and provided me with plenty of options to decide from depending on my budget and what I use my MacBook for.
The speed of my laptop had be driving me crazy for so long and I’d looked into options myself, But I’m so glad I went with Ryan. The service was very professional and informative, I could tell I was in safe hands. The turn around was very quick and he kept me updated through the whole process.
Thanks a bunch Ryan! No more spinning rainbow wheel for me!! Woo
Kate-Marie Carter
Mac I had for years was brought back to life by Ryan very friendly and easy going 👍
Luis Kennett
Ryan saved the day, by replacing my logic board when Apple refused to honour its repair or replace agreement for this known issue with the 2014 Macbook pro! Thanks a Million! Great service
Kristian Andrews
Ryan really gives a 5 star service. I am a repeat customer and so glad he is around to help out when computers go bad. He’s clear, clever and always has a good price for the top notch work he does.
Susan Brand
I got such excellent service from Ryan at I repair Mac's . A good price to completely update my 8 year old Mac and he was helpful and prompt throughout. Can thoroughly recommend.
Andy Metcalf
So helpful. Got me out of a real problem. Highly recommended
Mike Skinner
I Repair Macs did an excellent job replacing the hard drive and battery on my Macbook Pro. They provided an extremely thorough diagnostic, and explained every step of the process very clearly. Would recommend.
John Chambers
This is a tiny little shop but the quality and service are incredible. Staff is knowledgeable and they act as trusted advisors rather than merely executing repairs. When my 2011 iMac broke these guys recommended the best repair within the budget I had in mind and also carried out some extra repairs at no additional cost. Thoroughly recommended!
Vittorio Minerva
Great service, very knowledgeable and friendly!
Romeo Messore
Highly recommend using them to repair your Mac, they were extremely helpful and worked to give me the best solution for me. Thank you 😀
Hawaa Budraa
Pleasure to deal with. I would happily recommend. Ryan was very open & detailed about why my computer wasn’t working, and was thorough in suggesting the various options available to me (and the associated costs with each one). When I asked him to proceed with the repairs, he not only kept me updated on how things were coming along, but worked quickly and efficiently. I now have a mid-2009 Mac Book Pro that is operating almost as good as new. Thanks.
JJ Jardine-Paterson
Ryan is absolutely amazing and really helped me when I was in a huge bind. My phone had broken the day before and I had gone looking for help on Sunday. However, everywhere was closed! Yet, I walked by “I Repair Mac’s” and Ryan said that he would help me even though the store was officially closed. He is extremely kind and helpful and I cannot thank him enough. He fixed my phone quickly since I was leaving London the following day. My phone is working perfectly now where it would not even turn on before. I seriously recommend this place!!!
Cynthia Aihtnyc
I had a liquid damaged laptop and they did a fantastic job with it. Not only was my laptop completely up and working after 3 weeks, they also provided excellent customer service. I would highly recommend this particular repair site.
Lala Xu
An excellent service! I have had four phones repaired by I Repair. The owner Ryan is relaxed and extremely helpful. The first time I visited I took three of my family’s phones; Ryan stayed late in the shop so he could finish all three.
Because our first experience was so good, my husband took his phone to Ryan when it broke, and again the repair was done in a day. Ryan also advised me to use glass screen protectors on the iphone and they have been great too.
Catherine Ingram
My partner and I have used Ryan’s services twice and both times have been extremely impressed with the results. I love that he’s so practical and upfront about costs and giving you options of how best to proceed. We both recommend very highly.
Niall O'Rourke
I brought my MacBook Air 13 inch into Ryan because my screen was stripey all down one side (damaged), Ryan’s quote was very reasonable for a proper MacBook screen replacement (which was what I needed) and I had it back within a week, so much faster than the apple store offered me and much more convenient with the lack of appointment needed! It has been working perfectly ever since. Ryan was very efficient, he communicated well and kept me up to date with progress. He also explained all my options to me before he carried out the work. I am so grateful!! Will definitely be bringing all my apple problems back to Ryan in the future! Can’t thank you enough!!
Olivia Knowles
My experience with I Repair Mac’s...well, what can I say?
In a word. Exceptional!
If using a few more words...oh how I wish some larger businesses came even close to the quality of service that I was given.
At 58 and knowing practically nothing about the workings of my trusty friend, an old and badly battered 2009 MacBook Pro 17”, I asked Ryan what could be done to upgrade any bits and bobs to make it behave in a somewhat snappier fashion.
A quick diagnosis and I had a short list of options showing costs, benefits and what I could realistically expect in the way of a performance boost from each.
After a few questions, I had no hesitation leaving him to work his what turned out to be ‘magic’.
Within the timeframe and budget quoted, I found myself with what feels and works like a new machine, certainly snappier than it ever was when new, quieter too!
Now, I mentioned being 58 and not having much computer savvy, I have popped into the store on a few occasions since for a bit of guidance on the new operating system, not strictly what Ryan signed up for when he undertook the repair, I have tried to keep my questions short. This has allowed me to witness a few other clients coming and going, his patience, knowledge, and general ability to walk a person through the machinations of how to get the best result for them, not himself, has me wanting to suggest one more word, keeping in mind that when you work with him you get what you pay for and more.
In a word (take two)
Trustworthy.
Thanks Ryan
Gordon F.
Gordon Ferguson
Excellent quality and service
I was thoroughly impressed with the quality and speed of service from I Repair Macs. The battery on my MacBook Pro had been going for sometime. When I contacted them about the issue, they were extremely clear about the process and cost of replacing the battery and even managed to provide me with a temporary replacement battery while waiting for the new parts. Excellent work, speed and pricing.
Sidenote: when working on my computer, they discovered another minor issue that was speedily communicated to me and a highly reasonable price offered given the ongoing work. I would definitely go back.
Cameron Macdonald
I highly recommend “ I Repair Mac’s”! its great customer service and not expensive.
They repaired my laptop for only 380 pounds, which another repair shop cost 800 pounds. I was so impressed by their service! Thank you so much for your amazing job!
Rikako Shiozumi
Ryan was a pleasure to liaise with. Very knowledgeable, no sales talk, just clearly explained the choices and costs for repairing a tired Macbook. The laptop is now like brand new and he even managed to do a full back-up so no data was lost.
Highly recommend.
Camilla Gibbs
Great repair service! I have paid a fair price for a great service. Received my laptop exactly as agreed. I do recommend!
Daniel Costa
Customer service was amazing. Polite, helpful, and carefully explained the possible options for repairs and being open about prices. Gets things done in a punctual manner. Would recommend.
張嫣妍
I repair Mac’s dealt with my problem quickly and efficiently. I was very pleased with the customer service and while I was waiting for my new battery to come in, Ryan installed an interim one so that I could still use my computer which was a life saver. I don’t as a rule give perfect scores which is why this is only a four star but I would recommend this company to anyone with a problem with their Mac.
Clare Hannan
Macbook Pro was repeatedly crashing having never been serviced before. I took it to Ryan at I Repair Mac’s and he was very honest and transparent about the possible causes and likely costs to repair. He was very quick in identifying the issue so really worth popping in if you want to sense check what this issues may be. Really appreciated his flexibility on what repairs could be done within my budget and the laptop is now running perfectly. In the end, he even did a few additional jobs at no extra cost. I would highly recommend his business as he’s genuinely trying to deliver the best service without trying to rip you off.
Shane Samarasinghe
Ryan at I Repair provided an honest, professional service. His honest, expert advice and truly appreciated after water damage to my Mac. It has been repaired successfully and I have had no issues since. Thanks.
Tom Challis
Have used this service before, - each time I’ve had great customer service and a quick resolution. Ryan and his team are fantastic, they give me honest advice and really strive to go the extra mile. I have used other places, and this company is by far the best - they take their profession seriously. I would highly recommend this company.
A Duncan
Excellent customer service: very clear communication both on diagnosis and - rare and much appreciated - the process of repair and what I could expect from the store. Really nice shop and very supportive staff. Couldn’t have been more helpful in the way they explained the issues to someone who is not so tech savvy. Went well above the call of duty and always felt they were cost-consious. A great addition to the Clerkenwell neighbourhood. Very highly recommended.
Rachel Himbury
Ryan and the team repaired my laptop which consistently overheated. Due to Ryan’s good nature and professionalism he advised that the best solution was not the most expensive option out of several given, and so a short time later I collected my laptop which has performed flawlessly since. Highly recommended.
Christopher Butt
Thanks so much Ryan. You fixed the problem, in a speedy fashion and at a very good price. Lucky to have you just around the corner. I highly recommend this company, with a great service at a good price.
Dilys Stinson
I have had laptop and iPhone repaired here several times, and they have always managed to solve my computer and phone problems very quickly. However, this time around, they have managed to save the day, so I am extremely grateful. Thanks Ryan. I would be happy to recommend.
Michael Gartland
Great service.
I went to repair Mac’s for my iphone. The screen and the display were cracked. The repairs have done in 1 day and I am super happy with the result ! I will definitively recommend their services.
Julie Palasse
I Repair Macs’ were there when I had no where else to go. First time I had ever had a Mac, didn’t know how to use it, and it was rather damaged. They were so helpful and my Mac now works perfectly. I know where to go in the future, I Repair Macs is quick and easy. Thank you so much! 😀
Emma Dauban
Ryan dealt with my macbook straight away (about an hour from when I called) and he was able to fix it in two days and put all the data back on it. Really friendly and honest: happy to discuss all the cost options and didn’t push me to one or the other. Great service and would definitely go back.
Greg Clark
Ryan understands the frustrations of people who think logically, were born before laptops and computers became standard equipment in schools and who weren’t born with a laptop in their cot. I depend on my laptop and Ryan was not only able to calm a very frustrated customer down (me) butr he also reassured me that there was actually nothing wrong with my laptop, thus saving me a bill I’d willingly have paid him, I can only give 4 out of 5 Stars as he didn’t actually DO anything! - however I’m sure that if in the future I go to him with a problem that actually needs fixing (other than my own mental attitude) I’m absolutely confident he’ll do a 5 Star job.
Richard Franklin
Did a fantastic job, my iPad Air had a cracked screen and was unusable, I asked the guys at I Repair Mac’s to repair it the same day and they had it ready for me within a couple of hours, superb turnaround time. And the work quality was impeccable, I looked over the machine once it was returned and I couldn’t even tell anyone had been in it. And now it works flawlessly. Highly recommended professional service.
Syed Sahem
Excellent friendly service from Ryan at iRepairMacs. Good communication about costs and work needed doing after I spilt water on my laptop and kept me updated as work progressed. Definitely recommend.
D SH
I had dropped my iphone 5 and cracked the screen while at work and needed it fixed pretty quickly. Was recommended Ryan through a friend regarding they collect the phone return it to you which was the selling point as I do not have the time to get out of work. A+ service from Ryan and his team. Would use again and have recommended to everyone at my work!
Andrew Chapman
The service and professionalism I experienced here was unparalleled to any other experience I’ve had when trying to get work done on my computer. I was in a bind, with my computer not working, and was able to get it back the same day thanks to the superb customer service I received. I highly recommend that you come here if you need any work done on your mac, iPhone, or tablet—definitely beats the stressful environment and high prices offered at the Apple store!
Mary Castillo
I bought a new iPad Mini screen was broken. The LCD or back panel behind that glass was fine and I was told that just the glass will need to be replaced. Although I had considered doing the repair myself I realised that it was a very intricate job which needed expert attention. That was the reason I had taken it to I Repair Mac’s to do the job for me.
The service I received from this company was fantastic. They were very open and honest about their pricing and also what they were going to do. You could tell this company really understood the business they were in and tailored their service to meet my needs.
When I got my device back it was as if nothing had happened to it and looked brand new. I tested the device in the shop and it was fully functional, I did not lose any of the functionality. I left the shop very happy!
I admired the honesty, the price and the quality of work done and I would highly recommend I Repair Mac’s to anyone who needed an Apple device repaired.
Tareque Chowdhury
Following some difficulties with my computer came here to get it fixed. Staff were pleasant and helpful and fixed the issues and now it works perfectly! Quality, timely service would definitely come back if I experience problems again!
Thomas Alker
Such a relief to find i repair mac’s. To walk in and get personal helpful service immediately, and not queue at the apple shop for hours to be told to go home and make a another appointment!.
Andrew is so knowledgeable about MAC’s after a diagnosis of my computer he put it right within 2 days.
I repair MAC’s are even able to mend my old mac which the Apple had written off. I would not go anywhere else.
Thank you I repair MAC’s for being there.
Louise Constad
Very good. Ryan went above and beyond in repairing an iphone 6+ screen that had cracked with a same day service and minimal hassle (in sharp contrast to the difficulties i faced getting a repair from Apple). Screen works fine now and would readily recommend.
Daniel Edmonds
Great and speedy service for our iPhone repairs over the last couple of years.
Would highly reccomend.
Paul Clifford
Outstanding, honest service. With most computer repair places I’m concerned with getting poor service or having changes made for the sake of it - this was never a problem with Ryan and his team, and I’d use them again/recommend them in a heartbeat.
Omar Chaudhuri
Brilliant, honest service. My mac repair was exactly £300 cheaper than what the Apple-recommended guys tried to charge. This is the bloke to see for problems with your mac.
Jonathan Pippard
Ryan at I Repair Mac’s is a gem of a find. My MacBook Pro was repaired efficiently, promptly and economically. I’ll be recommending him to other Mac owners. I was such a pleasure to deal with Ryan on the personal level - which can be rare these days!
Gregory Barrow
A very reliable and straightforward and team. Even though it took some time due to the genuine circumstances, I always received a call concerning every step of the process. Very happy with the result.
Rob V
My 3 and a half year old MacBook had been painfully grinding to a halt and after a visit to these guys it has been reincarnated into a super fast machine again and now behaves like a brand new laptop 🙂 Very knowledgable, cheerful and helpful service. They even threw in a extra 4GB of memory because the drive they ordered to replace my old one took a day longer to arrive than expected. Price for the upgrade was really reasonable as well all things considered. Your Mac, iPhone or iPad could be given a totally new lease of life while saving the £££s that buying a replacement would cost you. I highly recommend I Repair Macs! Thanks guys.
Huw Mathias
Ryan was very helpful when I broke my laptop screen. He arranged a courier which came half an hour after I rang him to my office and I was with my fixed laptop 3 days later. Great, personable and reliable service. 🙂
Jonathan Tebble
Ryan has been very helpful with any mac problem I’ve had. Quick, affordable and reliable. That’s how the service always is. I would highly recommend it to any mac user.
Sonia Rai
Great job and swift repair. A trustworthy transparent company which I feel is very important when handling your mobile phone. I would recommend.
Dave Moore
6 months ago I cracked my iPad screen and took it to a shop in Bromley. They replaced it with cheap glass that recently broke again. Last week then I took it to Ryan at ‘i repair mac’s’ and he did a great job. He knows what he is doing and he uses good quality materials, plus he is friendly and professional. He even took the time to remove some glue from my iPad that the previous shop had used under the sides of the screen. I wish that I came to Ryan in the first place, but never too late!
Alessandro Sanguineti
Feeling sick to the stomach having just knocked a full cup of hot tea over my Macbook air I called I Repair Mac’s and spoke to Ryan who told me to bring it straight ‘round. He gave an honest assessment of the chances of being able to fix it and outlined the likely - very competitive and fair - costs. A week later and I have a fully functioning Macbook and a new approach to drinking tea. Thank you Ryan!
Neil Crowther
Ryan was great. I had dropped my iPad and damaged the volume switch. He advised on the risks with a full repair and managed to fix the problem with an App without charging me a thing. I’m pretty tech savvy but I couldn’t have found this myself. I would definitely recommend them. A great service!
Oliver Wright
My MacBook Pro was acting up and basically died on me, but I Repair Macs saved it!
Ryan was great at explaining each step and fixed it in no time. He even helped me set up the computer again. Definitely recommend their service!
Natnalin Thananan
These guys have been a great help to me on several occasions. They are extremely knowledgeable and have been able to assist me with problems that other mac shops could not fix - graphics card and HD issues for example. If they know of a cheaper/more efficient way you can fix your mac without submitting it to them they will tell you... they’re not there to make easy £ from luddites and are the best mac specialists I’ve encountered during my time in London. +++
Chris Honnery
The service was very good - two iPads were repaired as agreed and at the exact money discussed. Given apple had said they were not worth repairing I was very pleased and impressed. I highly recommend the team.
Jamie Stephen
I took my defective Macbook there & Ryan gave me good advice I chose to have a new hard drive & my device is like a brand new machine for a fraction of the price.
Excellent personal service, I recommend this shop & will certainly use it again if I need an Apple repair.
John Hay
I Repair Macs fixed my laptop after a lot of accidental water damage. I was fearful I had broken my laptop for good but all was not lost and it is in ship shape condition. I am thankful to I Repair for their services and, if needs be, will use them again.
Olivia Milligan
Nice and friendly service. The job was done quickly.
Max Mednikov
Excellent service, really friendly and approachable. Took loads of time to explain every option to me in terms that I could understand, and my macbook is working brilliantly now.
Natalie Kelsey
Literally saved my life! Great service. Definitely recommended
Cory Klumak
I was really happy with the service. I got my Macbook fixed within only 1 week and i was really satisfied with the overall work.
Nawal Jamai
Excellent service, my Macbook was repaired so quickly and now it feels like a new laptop. Definitely recommend this shop.
Gustavo
I highly recommend ‘I Repair Mac’. They have a great costumer service and they were pretty fast.
Patricia Salas
I have to confess to being a little concerned about mailing my iPad to get it repaired, but I have nothing to be worried about.
Communications from Ryan were first class, costs were explained in detail and the iPad was returned in good time.
Hassle free repair service that I will use again. 🙂
West Tanfield
my trusty i phone stopped working after i dropped it in a puddle . i took it to ryan as i pass his shop everyday not only did he do his best to revive my old phone which he couldn’t due to the water damage but he sold me a replacement used phone at an unbelievable price that was in fact in better condition than my old phone . thank you ryan you truly are a star.
Simon Smith
Had a lot of problems with trying to find someone to fix my MacBook Air, but finding I repair mac’s was a real lifesaver. Great customer service, and they did a great job with my MacBook. So happy with the service and how quick they dealt with my MacBook, Thank you so much! 🙂
Juha Islam
Excellent friendly service. Helpful and efficient.
Rochelle Rincon
Very welcoming and helpful! Dealt with my problem immediately with great results, highly recommended!
Stephan Bookas
My ipad repair was not the usual broken glass or some of the more obvious problens associated with ipads. Ryan devoted a lot of time and effort to ensure that I was kept updated throughout the process and did a fantastic job in repairing all of the gliches. Great work and great customer service.
Clinton Baker
Great service, great team. i got discounts and my phone back in top condition!
thank you I repair macs!
Purdeys3
Fantastic and very speedy service. Can’t recommend highly enough.
Matthew Rix
Great service-professional , informed and personable
Mike
Great service from Ryan. I had problems with my iphone 6 screen and Ryan couldn’t have been more helpful or efficient.
Michael
Akiva Hackenbroch
The backlight on my iPad was broken, but this shop fixed it so quickly, and at a really reasonable price. Thank you!
Lani Calvert
Great service, everything was done excellent!
Diana Minaeva
Efficient, fast and comprehensive manager.
Baptiste Pecresse
I Repair Mac’s saved me in my hour of need! My macbook pro broke 3 days before an impertinent university deadline. I gave it to I Repair Mac’s and they sorted the problem in no time and had it back to me in time to hand in my work. I cannot rate them highly enough.
Annabel Smith
